Outbound Call Center
Our outbound call centers use DS3’s, for maximum dialing power. We use
TouchStar software for our campaign management and dialer control. Our
outbound call centers use DS3’s, for maximum dialing power. We use
TouchStar software for our campaign management and dialer control. Our
sales agents are professionally trained in communication and selling
skills. Each sales agent completes a rigorous course and must score a
100% on their final skills based test in order to begin making live
calls for a client. Every call is recorded and then monitored by our QA
(quality assurance) division for program and marketing compliance.
Newspaper Circulation Services
We currently provide new circulation starts to over 50 newspapers across
the country and Canada. Each sales and marketing campaign is
strategically created in order to maximize results. We assist in
promotions and special pricing offers, developing the target market,
restarts, verifications, creative list management, subscriber base
appends and much more! Customer Retention Premiums and Incentive
Certificates Many companies want to be able to show either customer
appreciation or use incentives or rewards in order to retain a customer.
We have everything you need from 2 for 1 airline tickets, vacation
getaways such as a 3 day two night stay in Las Vegas or a cruise to Cabo
San Lucas for two. We also have rewards programs where your customer can
receive cash rewards toward purchases/services such as travel, quality
merchandise, movie tickets, gift certificates to retail stores or
restaurants, and much more!
Crossfire Creative Web Service
If you are a new or small business and are looking to get a website up quickly without paying thousands of dollars we have a solution for you. We know that you should be busy running your new business and website development can take months to complete. Our product “RWS” allows us to quickly learn about your business and create a 3-5 page website for your business. We can also handle securing your web domain and host the site for you in an all inclusive price.
Inbound Call Center
Our inbound call centers are definitely top notch! We handle everything
from verification calls, handling customer service, overflow for direct
mail and television marketing campaigns, live Google spreadsheet
reporting and every call is 100% call recorded. What clearly separates
our inbound call center is the fact that we use only trained sales
agents! That’s right, if you want to save a customer from cancelling or
stopping service than you need to give us a call!
Quality Assurance
Our quality assurance department is the “fire-wall” protection for
Crossfire. This department is highly trusted and empowered to ensure the
overall quality of sales and verification procedures. This special group
listens to both sales calls at the sales agent level to sales that are
verified. It is their responsibility to call to our attention any sale
that potentially should not be submitted to the client if the customer
does not understand the product or service offered. Quality vs. quantity
is not just a saying in this department…it’s a way of life!
Corrections
We have a specialized group that handles customer account corrections.
Whether it’s a spelling of a street name or using online resources to
find the correct information our staff is determined to give our clients
the most up to date accurate information. We also assist in defining
common anomalies for why customers may not get processed within a system
or process. .
Customer Winback
Every business owner understands that the cost of keeping an existing
customer is far less expensive than acquiring a new one. That’s where we
come in. Our clients provide us with their customer database of
cancellations or stops and we create a strategic campaign to win them
back! With the use of our automated dialing system we have the ability
to contact them more quickly and win their business back. Our winback
results are typically doubled versus a company manually dialing.
Federal DNC Screening
We all know every business needs their own SANS identification number if
they are going to be
placing telephone calls to consumers. We offer a secondary level of
protection by also being able to screen calling files provided to us. We
usually find additional DNC’s that were somehow missed by our client’s
internal screening processes. This added step is critical in order to
maintain full compliance with the Federal DNC policy.
Customer Database Analysis, Update and Append
This is our newest service and will give your business an incredible
increase of revenue per customer over the course of the next year. This
service is three-fold. Analyze, update and append. We will take your
entire customer database file and analyze its content for you. We will
peel back the layers of data to give you comprehensive reporting. Now
it’s time to update your customers file. We will contact your customer
and gather the most current information from address, home telephone,
cell phone (needed for text campaigns) and email address (needed for
email reminders and blasts). We even assist you in creating a marketing
campaign and promotion to drive the most traffic to your store! Once the
update is completed we now finish the process by appending any and all
missing information with a national database that contains over 130
various criteria selects!
New Move In Connects
We have special contracts with multiple RBOC’s (regional bell operating
companies) and LEC’s (local exchange carriers) that enables us the
opportunity to give our clients “more good leads” than our competitors.
We provide our clients with the leads when the want it and in the format
they need it in. Through an independent study, our clients have seen a
20%-40% increase in the total amount of leads in our lists compared to
their current vendors. What can you do with more new mover leads every
week?
Consumer and Commercial Targeted Data Sources
We’re positive you have heard the phrase “knowledge is power”! Well
we’ve added a little to this phrase…”information is power”!! We have
consumer and commercial demographic and real property data. You can
choose from over 130 various criteria selects ranging from age, children
in household, income, credit card holder, mortgage loan amount etc… We
assist our clients in clearly identifying their “perfect-customer”. We
then tailor this information to criteria we have in our database.
Micro-targeting your prospect list will yield higher sales results with
a lower customer acquisition cost. Why mass direct mail to households
who are not even a prospect?
Direct Mail
From creation to design you control exactly what you want! We make it
easy with direct mail products that can be customized to a targeted
demographic market segment. Our full service package can be paired with
a new mover list or one of our highly targeted residential lists. By
utilizing our mailing service, you can create a completely hands-off
direct mail campaign at the lowest possible cost. From conception to
strategy, our expert consultants will be with you every step of the way
to ensure you achieve your objectives.
Email Blast Campaigns
We use targeted opt-in email marketing products, offering the best in
email lists and email deployment solutions to help you build the most
effective email marketing campaign for your needs. Utilizing Email
Marketing within the broad scope of a multi-platform marketing campaign
is a highly effective way to boost product and service awareness, as
well as brand identity. Tap into experience and utilize the right tools
for your specific needs and target your ideal prospect. Whether you are
looking to acquire an email list that you can manage and mail, or are
looking for email deployment solutions, look no further than
here. We will listen to your needs and help you formulate a
proper campaign for your product or service, provide the appropriate
list for your intended target demographic, and provide tracking results
utilizing the most accurate analytics available. The email marketing
products you are provided with are your gateway to professional,
effective email campaigns that create results.
SMS Text Messaging Campaigns
Tap into the most cutting edge marketing channel available today!
We offer a full opt-in network of cell phone users that can be reached
through SMS/Text Messaging. Target your prospect by area code or overlay
your file with demographic selections. The opt-in cell phone users that
appear on the SMS/Text Messaging lists have
expressed interest in receiving special incentives and discounts sent
directly to their cell phones. Each prospect has opted in to previous
offers and rewards networks, expressly allowing third party
advertisements.
Geo Targeted Leads Database
How would you like to drill down and geo target new customers by taking
the address of one of your new customers and marketing to surrounding
homeowners? Radius marketing is more cost effective and delivers higher
rates of return! Why continue to send out direct mail to thousands of
homeowners when most of them do not qualify as a prospect?